This policy explains how Deye handles information submitted through website forms, newsletter fields and technical inquiry workflows. The information may include name, email address, company, phone number, country or region, project type, product interest and free-text project notes related to solar inverters, batteries, EV charging, solar kits or monitoring services.
Deye uses inquiry information to respond to technical questions, route channel requests, prepare product conversations, improve documentation and understand the types of renewable energy projects visitors are evaluating. Project details may be reviewed by engineering, sales support or regional partner teams when that is necessary to provide a useful response.
Visitors should avoid submitting confidential grid drawings, customer personal data or sensitive commercial information unless a separate agreement is in place. For early technical review, Deye usually needs project scale, market region, desired inverter capacity, battery target, backup requirement and commissioning schedule rather than proprietary site files.
You may request that Deye update or remove inquiry information by contacting the channel through which you submitted the request. Operational records may be retained where needed for compliance, dispute handling, security, or continuity of an active technical support conversation.
Deye may share inquiry details with internal engineering, sales, support or regional partner personnel when that sharing is necessary to answer the request. The information is not intended to be sold as a contact list. Retention periods depend on the type of conversation: a newsletter subscription may remain active until you unsubscribe, while a technical support conversation may be retained to preserve model, firmware, battery and commissioning context for future service continuity.
No website form can guarantee perfect security. Deye uses reasonable administrative and technical practices to protect inquiry information, but visitors should use judgment when describing a site. Do not include passwords, private monitoring credentials, payment card data, government identifiers or personal information about homeowners. If sensitive project files are required, Deye will use a more appropriate exchange method after the initial inquiry.